pedals won't turn crank

[cyclistjohn]

@rellis

Hello
The pedals on my Strida move freely but won’t turn the belt crank. When pushed the belt and crank more, but not with the pedals. It’s as if the pedals are no longer attached to the crank. Any suggestions? Thanks
Richard

Strida UK replaced my freewheel under guarantee for exactly the problem you describe, so if your bike is still under warranty, just contact Strida.